Category: Articles

How to Craft a Good Error Message

In an ideal world, nobody would have to worry about whether they could write a good error message. Programs and web sites would be flawless, therefore errors wouldn’t happen, and thus the fine art...

Top Tools of 2010 For Customer Engagement

A positive customer experience is essential to the success of any business website. Finding ways to let customers give feedback makes it possible to keep the experience positive. People like giving their opinions and...